Website Terms and Conditions

• Registered details
• Who Regulates Us
• Residence
• Whose Products we offer
• The service we will provide you with
• Disclosure of Information
• Quality Control
• Quotations
• Acceptance
• Statement of Fact
• Awareness of Policy Terms
• Data Protection Act
• Cancellation of Insurance Policies
• Payment of Premiums
• Claims
• Statutory Rights
• FSCS Scheme
• Other Taxes or Costs
• Governing Law
• Variations
• Client Money Segregation
• Earning Interest on Customer Premiums
• Customer Money Passed to Another Person
• Customer Money Passed to Another Person Outside the UK
• Segregation of Investments

Registered details

eLife is a trading style of E Insurance Services Ltd who are registered in England and Wales. Company registration number 5603030. Registered office address: MMT Centre, Severn Bridge, Aust, Bristol, BS35 4BL.

back to top

Who Regulates Us

E Insurance Services Ltd are authorised and regulated by the Financial Services Authority. You can check this on the FSA Register by visiting the FSA’s website

back to top

Residence

Unless otherwise stated, products are only available to applicants ordinarily resident in the United Kingdom including the Isle of Man and Channel Islands and aged 18 years or over. Specific products have their own age ranges which are stated in the relevant product documentation.

back to top

Whose Products we offer

We only offer Life Insurance products underwritten by ACE Europe Life Ltd.

back to top

The service we will provide you with

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

back to top

Quotations

When a quotation for life insurance is provided, the premium is only valid for the period advised to you. Quotations provided by eLife do not constitute offers. All proposals and requests for insurance are subject to acceptance by insurers and premiums and terms are quoted subject to acceptance and agreement by insurers. Your insurer has the right to decline your risk, increase the premium, restrict the policy or reject cover completely if any errors or omissions are found on the Statement of Fact.

back to top

Acceptance

Receipt of an application or proposal for life insurance or payment of the initial premium is not an acceptance of cover by either eLife or by ACE Europe Life Ltd. Acceptance is only made when confirmed by eLife or ACE Europe Life Ltd.

back to top

Disclosure of Information

It is your responsibility to provide complete and accurate information to Insurers when you take out an insurance policy. Any information, which might influence the provider to accept, amend or decline your insurance proposal, must be disclosed. If you are unsure about disclosing any matter please contact us for guidance. Failure to disclose any material information to Insurers or any inaccuracies in the information given could invalidate your insurance cover and mean that a claim may not be paid. Please note that under the Rehabilitation of Offenders Act 1974 you are not required to disclose convictions regarded as spent.

back to top

Quality Control

As part of the underwriting process, you may be contacted, after your policy has started, to establish that the information you provided during the application process was full, accurate and complete. In the event that you are contacted, the information you provided will need to be discussed in detail. If you do not take part in the additional underwriting process your policy may be cancelled and any premiums that you have paid will refunded to you.

back to top

Statement of Fact

When a policy is taken out the Insurer will generate a Statement of Fact which shows the information you have supplied to us. This document will be automatically generated as a pdf, and available to view and download from your user account. Please read this Statement of Fact carefully as the answers detailed are your responsibility. You will need to contact us if any of the information is incorrect.

back to top

Awareness of Policy Terms

You should read your policy carefully. The document and schedule form the basis of the cover you purchase. Please make sure that you understand the terms & conditions of the policy and contact us if you have any queries.

back to top

Data Protection Act

Any information we hold about you, whether on our computer system or on paper files will be treated as private and confidential. We will use and disclose the information we have in the normal course of administering or arranging cover on your insurance policy. We may also, on occasion, use the details we hold about you within our associated companies or pass them to Third Parties so that we may tell you of new products and services, which we think may interest you by telephone, e–mail or post. If you do not wish to receive any marketing information please write to us and we will mark our records accordingly. Under the Data Protection Act 1998 you have rights of access to any personal information we hold about you in our records. If you have any queries in respect of confidentiality and data protection please contact us.

back to top

Cancellation of Insurance Policies

You have the right to change your mind and cancel your policy during a period of 30 days from the day your policy is put on risk. If you exercise this right and the cover has not yet commenced, you will be entitled to a full refund of the premium paid. You may cancel your insurance after this period but you will not be entitled to a refund of premium. To exercise your right to cancel, please contact us at: eLife Customer Services, MMT Centre, Severn Bridge, Aust, BS35 4BL or call us on 0800 054 6011 between 9am–5:30pm Monday to Friday. We cannot accept policy cancellations by email.

back to top

Payment of Premiums

Premiums will be collected by us by means of a monthly variable Direct Debit payment.

back to top

Claims

E Insurance Services Ltd has no authority to handle claims on behalf of ACE Europe Life Ltd. All claims will be handled directly by your insurer.

back to top

Statutory Rights

Agreement to our Terms of Business does not affect your normal statutory rights.

back to top

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim with no upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.

back to top

Other Taxes or Costs

Please note that there is the possibility that other taxes and/or costs may exist in respect of products and services offered by us, which are not paid through or imposed by us.

back to top

Governing Law

This agreement is governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to exclusive jurisdiction of the English Courts.

back to top

Variations

Terms and conditions may be varied from time to time. No variations to these Terms and Conditions are held to be valid unless authorised by E Insurance Services Ltd trading as eLife.

back to top

Client Money Segregation (Statutory or Non–Statutory)

Premiums that we collect from you will be segregated into and held in either a Statutory or Non–Statutory Insurance Broking Trust Bank Account. We will hold the money as trustee for the insurer. The Client Money Bank Account is set up as a trust governed by our agreements with our insurers. This means that once client money is segregated into the trust account it falls into our legal ownership but remains for the beneficial ownership of insurers. If we become insolvent, the terms of the trust dictate that insurers will have a prior claim on the money in the account according to their respective interests. Where insurers permit use of a Non–Statutory Trust we may agree to extend credit to other customers using money from the Client Money Bank Account. We will have in place and maintain, systems and controls to ensure that we are able to monitor and manage client money transactions and any credit risk arising from the operation of this trust arrangement.

back to top

Earning Interest on Customer Premiums

We hold premiums that you pay us in a Client Money Bank Account. Under Financial Services Authority (FSA) Regulations we have to inform you that we may earn interest from money held in our Client Money Bank Account, which may exceed £20.00 for any one transaction that you make with us. Interest earned will not be held for the benefit of customers. By accepting these Terms of Business, you are giving your consent for us to act in the manner described above.

back to top

Customer Money Passed to Another Person

In accordance with FSA Regulations we have to inform you that in managing and/or arranging your insurance requirements, we may transfer money that you have paid us in payment of an insurance premium, to another insurance intermediary. By accepting these Terms of Business, you are giving your consent for us to act in the manner described above.

back to top

Customer Money Passed to Another Person Outside the UK

In managing and/or arranging your insurance requirements, we may transfer money that you have paid us in payment of an insurance premium, to another insurance intermediary operating outside of the United Kingdom. Unless you notify us that you do not wish your premiums to be transferred in the manner outlined, by accepting these Terms of Business you are giving your consent for us to act in the manner described. You should note that the legal and regulatory regime applying to the insurance intermediary may differ from that in the United Kingdom and consequently, if the intermediary fails, the premium may be treated in a different manner from that which would apply if the premium was held by an insurance intermediary in the United Kingdom.

back to top

Segregation of Investments

We hold premiums that you pay to us in a Client Money Bank Account. We may invest these premiums in a range of permitted designated investments as prescribed by FSA Regulations. In the event that there is any shortfall in our client money resource attributable to falls in the market value of any of these permitted designated investments, we shall make provision for, and bear the cost of, any such shortfall. By accepting these Terms of Business, you are giving your consent for us to act in the manner described above.

back to top